Eclipse Legal
Refund Policy
At Eclipse, we want you to have a smooth and transparent shopping experience. This Refund Policy outlines the conditions for returns, exchanges, cancellations, and refunds related to Eclipse products and purchases.
1. Eligibility for Refunds
Refund requests may be eligible if products are damaged during delivery, incorrect items were received, or the order failed to arrive. Requests must typically be submitted within a reasonable timeframe after delivery.
2. Return Conditions
To qualify for a return or refund, products should generally remain unopened, unused, and in original packaging unless the item arrived damaged or defective.
3. Non-Refundable Items
For health, safety, and hygiene reasons, opened consumable products may not be eligible for return or refund unless required by applicable law or determined defective by Eclipse.
4. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact Eclipse support with your order number and clear photos of the issue. We will review the request and provide a replacement, store credit, or refund where appropriate.
5. Refund Processing
Approved refunds are typically processed back to the original payment method. Processing times may vary depending on your bank, payment provider, or financial institution.
6. Shipping Costs
Shipping charges are generally non-refundable unless the refund is due to a damaged product, shipping error, or issue caused directly by Eclipse.
7. Order Cancellations
Orders may only be canceled before shipment processing begins. Once an order has been packed or shipped, cancellation may no longer be possible.
8. Exchanges
Where available, Eclipse may offer product exchanges for damaged, defective, or incorrect items instead of refunds.
9. Chargebacks & Fraud Prevention
Fraudulent refund claims, abuse of refund policies, or unauthorized chargebacks may result in account restrictions, order cancellation, or further review.
10. Policy Updates
Eclipse may update this Refund Policy periodically to reflect operational changes, legal requirements, or customer experience improvements. Updated versions will appear on this page.
11. Contact Support
For refund or return assistance, please contact the Eclipse support team through our Contact page and include your order details for faster assistance.
Last Updated — 2026